Privacy Policy
Last updated: 8 October 2026
This policy describes how RETAIL PAY, owner and operator of batterydealer.in, handles information provided through the website and store workspaces.
On this page
1. Scope and related terms
This notice covers information handled through batterydealer.in and related support enquiries. Read it with the Terms of Service. A store controls the business records its users enter; RETAIL PAY operates the platform.
2. Information we process
Account information includes the store name, owner name, mobile number, email address, username, password hash, subscription status and plan or payment-request records.
Store records may include customer and supplier contact details, invoices, products, serial numbers, stock, payments, expenses, repairs, warranty records, and staff information entered by you or your authorised users.
The service uses session information to keep users signed in. Activity or server logs may record actions, timestamps, IP addresses and technical errors for security and troubleshooting.
3. Why information is used
We use information to create and operate store accounts, authenticate users, apply staff permissions, maintain business records, manage subscriptions and payment confirmations, resolve support requests, and protect the service from misuse.
Customer information is used for the store functions you choose, such as invoices, repairs and configured messaging. Store owners should enter only information needed for their business and provide appropriate notices and permissions to customers and staff.
4. Service communications
Account contact details may be used for support, payment enquiries and important service notices. Optional promotions require appropriate permission where applicable. You may ask to stop promotional communications without cancelling essential account notices.
5. Store records and service providers
Each store has a separate workspace and database. Another store’s credentials do not authorise access to your records. Authorised platform administration or support may require access when operating, maintaining or troubleshooting the service.
Information may be processed by hosting or technical service providers where needed to operate the service. When you share an invoice or send a message, the selected recipient and your configured WhatsApp or messaging provider receive the information needed for that action.
Third-party services have their own privacy practices. We may disclose information where required by law or to address fraud, abuse or a security incident. We do not sell personal information for advertising.
6. Online subscription payments
Where online checkout is enabled, the identified payment gateway or payment aggregator and participating banks process the payment information you provide through their payment interface. They may process payer contact and billing details, payment-method information and technical information for authentication, payment processing, fraud prevention and their applicable legal obligations. Review the provider's privacy notice at checkout.
RETAIL PAY may share the information needed to create and verify your subscription payment, such as your store or account reference, plan, amount and payer contact details. We may receive order and transaction references, payment-method type, payment and refund status, and limited masked details returned by the provider. Relevant transaction and subscription records may also be shared to resolve a refund, payment dispute, suspected fraud or a lawful request.
RETAIL PAY does not request or retain full card numbers, CVV or other card security codes, UPI PINs, banking passwords or payment OTPs for subscription checkout. Enter payment credentials only in the bank or provider's payment interface; do not send them to support. A gateway integration does not authorise sharing unrelated store records with the payment provider.
7. Cookies and external website resources
Essential session cookies support login and form security. Disabling them may prevent sign-in or store creation from working.
Public pages load fonts, icons and styles or scripts from external services, including Google Fonts and jsDelivr. Your browser contacts those services and may share technical information such as your IP address and browser details with them.
When enabled, an external payment interface may use its own cookies or similar technologies for authentication, fraud checks and transaction processing, as described in that provider's privacy notice.
8. Linked websites
Following an external link takes you to a separate service. Check that provider’s privacy notice before submitting information there; RETAIL PAY does not control its collection practices.
9. Security
The application stores passwords as hashes, uses account permissions and separates store databases. These measures reduce risk but cannot guarantee that every security incident will be prevented.
Protect your passwords, limit staff permissions, and avoid sharing credentials, OTPs or sensitive information through support enquiries.
10. Retention and account closure
Information is retained for as long as needed to provide the service and meet relevant accounting, legal, security or dispute-resolution requirements. Expiry of a subscription does not automatically delete store records.
Contact RETAIL PAY to request account closure or deletion. Some information may need to be retained where the law requires it or where a valid legal obligation applies. Where backup copies are maintained, their removal may follow the backup replacement cycle.
11. Requests and choices
You can update available store details and staff permissions through your workspace. For access, correction, deletion, consent withdrawal or a privacy concern, send a request to RETAIL PAY using the Contact Us details.
Identify your store and the information concerned. We may verify your authority before acting. Requests will be handled in accordance with applicable law; withdrawal or deletion may affect functions that depend on the information.
A subscribing store’s customer or staff member should ordinarily contact that store about records the store entered. RETAIL PAY can assist the authorised store owner where the platform needs to support the request.
12. Children and account eligibility
Store registration is intended for authorised adults. Please report information submitted by a child without appropriate authority so RETAIL PAY can assess its removal.
13. Privacy complaints and support
Send privacy requests or complaints to care@batterydealer.in, or call 8905656089. Include your store name and concern. We may verify your authority before responding.
Keep passwords and OTPs out of requests. Applicable statutory complaint rights remain available.
14. Updates to this policy
Updates will be posted on this page with a revised date. Material changes will be communicated through the website or available account contact channels.
Government rules and official references
Reviewed on 8 October 2026. Read each reference with its scope, amendments and effective provisions. Official sources open in a separate tab.
Information Technology Act, 2000
Act No. 21 of 2000; sections 10A, 43A, 70B and 72A
Section 10A recognises electronic contract formation. Sections 43A and 72A concern protection of information and unlawful disclosure; section 70B supports CERT-In directions. The omission of section 43A under DPDP Act section 44(2) is subject to the phased commencement notification below.
Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
G.S.R. 313(E), 11 April 2011; rules 4 to 8
Relevant to privacy notices, sensitive information, collection, disclosure, transfers and reasonable security practices, where applicable. The Government clarification distinguishes processing under a contract with a legal entity from collecting information directly from an individual; rules 5 and 6 are not applied identically to both situations.
Digital Personal Data Protection Act, 2023 and commencement notification
Act No. 22 of 2023; sections 3 to 8 and 11 to 14; G.S.R. 843(E), 13 November 2025
The Act provides the framework for lawful digital personal data processing, notice, consent, safeguards and individual rights. Commencement is phased: core processing duties and individual rights take effect eighteen months after publication of G.S.R. 843(E); specified consent-manager provisions take effect after one year. As of 8 October 2026, those later phases have not commenced. Their inclusion here describes the forthcoming framework, rather than treating all provisions as already enforceable.
Digital Personal Data Protection Rules, 2025 and corrigenda
G.S.R. 846(E), 13 November 2025; rule 1; corrigenda G.S.R. 892(E), 10 December 2025
Rule 1 brings rules 1, 2 and 17 to 21 into force on publication; rule 4 after one year; and rules 3, 5 to 16, 22 and 23 after eighteen months from publication in the Official Gazette. The later rules include notice, safeguards, breach reporting and rights procedures. As of 8 October 2026, the one-year and eighteen-month phases have not commenced. Read the notified rules with the official corrigenda.
CERT-In directions on cyber incident reporting and security logs
No. 20(3)/2022-CERT-In, 28 April 2022; IT Act section 70B(6); directions (ii) to (iv)
Covered entities must report specified cyber incidents within six hours of noticing them or being informed, designate a CERT-In point of contact, and securely maintain ICT logs for a rolling 180 days within India. These are operational obligations for covered entities; an account-closure request does not override legally required retention. This reference does not certify that every operational requirement has been audited.
Reserve Bank of India (Regulation of Payment Aggregators) Directions, 2025
RBI/DPSS/2025-26/141; CO.DPSS.POLC.No.S-633/02-14-008/2025-26, 15 September 2025; paragraphs 3, 8 and 9
These directions regulate payment aggregators and specified banks, including dispute management, merchant agreements and security. When online checkout is enabled, RETAIL PAY receives payment for its own software subscription as the merchant. Using a provider does not represent RETAIL PAY as an RBI-authorised payment aggregator. Relevant merchant requirements are handled through the selected provider and applicable agreements.
Central Goods and Services Tax Act and Rules, 2017
Act No. 12 of 2017; sections 31, 35 and 36; CGST Rules, 2017, rule 46
Relevant to tax invoices, books of account and statutory record retention for registered persons. Section 36 generally requires relevant records for 72 months from the due date of the annual return for the relevant year, with longer retention in specified proceedings. RETAIL PAY and subscribing stores remain responsible for their respective tax obligations. Deletion requests cannot require removal of records that must legally be retained; using the software does not itself establish GST compliance.
Contact RETAIL PAY
RETAIL PAY
GSTIN: 24ABAFR1564K1Z7
Email: care@batterydealer.in
Mobile: 8905656089