Refund / Cancellation Policy

1. Trial before purchase

New store accounts receive a 10-day trial. No subscription payment is required to create the trial account. Use the trial to evaluate the software before requesting a paid plan.

2. Cancelling a subscription or plan request

You may stop renewing by not requesting another plan. The current application does not automatically debit your account for renewal. Stopping renewal leaves an active plan available until its expiry, unless the account is separately closed or suspended.

To cancel a pending request before activation, send RETAIL PAY your store name, username and plan-request details. If you have already paid, include payment proof so the cancellation and any refund request can be reviewed.

Requesting account closure or early cancellation does not automatically generate a refund or delete records. Account-data requests are covered by the Privacy Policy.

3. Our 48-hour refund window

You may cancel a paid subscription and request a full refund of the amount paid for that subscription within 48 hours of the subscription payment. This window starts at the payment timestamp, not the trial start or the plan activation time.

Email care@batterydealer.in within those 48 hours with your store and payment details. The time your request reaches us determines whether it is within the window. You can also call 8905656089 for help, but please send the written request by email so there is a record.

After verifying the payment and your authority to request the refund, RETAIL PAY will refund the amount paid for the cancelled subscription. Access provided by that subscription ends when the cancellation is confirmed.

After 48 hours, a change-of-mind cancellation or unused subscription period is not eligible for a standard refund. Duplicate or incorrect payments, a paid subscription that was not provided, and remedies required by applicable law remain eligible for review outside this window.

4. Information needed for review

Provide your store name, registered username, contact details, plan name, payment date and amount, transaction reference and reason for the request. Relevant screenshots or receipts may help resolve the issue.

Do not send passwords, OTPs, full card details or banking login credentials. RETAIL PAY may request confirmation from the registered store owner before processing a request.

5. Approved refunds

The 48-hour window is the time allowed to submit your refund request; it is not a promise that funds will reach your bank within 48 hours. After verification, RETAIL PAY will confirm the refund amount, method and expected initiation and bank-credit timelines applicable to that transaction. Gateway processing fees charged to RETAIL PAY will not be deducted from an eligible full refund under this policy.

For gateway payments, an approved refund is initiated through the payment provider to the original payment method. If that method is unavailable, any alternative must follow the provider or bank's applicable process and verification requirements. Refunds are not redirected to an unrelated third party. The time for a refund to appear in your account depends on the payment method, provider and bank. Ask RETAIL PAY for the refund reference or status if you need to follow up.

6. Failed, pending or duplicate online payments

Online payment options apply only where checkout is enabled. If your account is debited but the payment or plan activation is not confirmed, contact care@batterydealer.in with the store name, payment time, amount and transaction reference. Check the earlier transaction status before making another payment.

RETAIL PAY will check whether the transaction completed, is pending, failed or was duplicated, and coordinate activation, correction, reversal or an eligible refund as appropriate. Failed-payment reversals follow the applicable provider or bank process and legal timelines. These issues can be reported outside the 48-hour change-of-mind refund window.

If the approved refund or reversal has not arrived within the communicated timeline, contact RETAIL PAY with its reference so that we can follow up with the payment provider. You may also use the relevant bank or provider's dispute or complaint channel.

7. Service and payment disputes

If you experience a service problem, describe what happened and when, so RETAIL PAY can investigate and consider the appropriate resolution. Keep copies of your plan and payment records.

For suspected unauthorised payments, contact your bank or payment provider promptly and notify RETAIL PAY. A refund request and a bank dispute for the same payment will be reconciled so that the same payment is not refunded twice. This policy does not remove lawful chargeback, failed-payment compensation or other statutory rights.

You retain any rights available under applicable law. To raise a cancellation, payment or refund concern, use the Contact Us page or write to RETAIL PAY at the address below.